What if I cannot sign in — expired license, no network, corporate proxy?
The app keeps working at the Community tier's limits.
The app keeps working at the Community tier's limits. Every one of these reduces capacity and tells you why; none of them locks the application:
- the license service is unreachable
- your lease expired because the machine was offline for a month
- the cached license file is corrupt
- your sign-in was revoked
That is a deliberate design decision, not an accident. Most of those causes are ours rather than yours, and locking someone out mid-incident over our own outage is not a thing we are willing to do. The Settings → Account section (also opened by clicking the avatar at the bottom right) tells you which it is, and it works with no network at all — the difference between "your tier changed" and "renewal failed" is invisible otherwise, and they have completely different fixes.